Support

Need help?

We're a small team and we read every message. If something isn't working or you have a question, reach out — we'll get back to you within one business day.

FAQ

Common questions

Stories are delivered at the time you choose when setting up your child's profile. You can update the delivery time at any time from the dashboard and changes take effect the following night.

Yes, you can edit your child's profile any time from the dashboard. Changes take effect starting with the next story — so tomorrow night's story will already reflect the update.

You can cancel your subscription from the billing page in your dashboard. Your subscription will remain active until the end of your current billing period, so you'll continue to receive stories right up until then.

Yes. We never share your child's information with third parties for marketing or advertising purposes. Profile data is used solely to generate and deliver your stories. See our privacy policy for full details.

You can update your child's profile to add things to avoid — topics, themes, or characters you'd rather not appear in stories. We'll honour those preferences from the next story onwards. You can also reach out to us directly if something unexpected slips through.

The Starter and Annual plans support one child. The Family plan supports up to three children, each with their own profile, story world, and delivery time. You can upgrade from the billing page.